FAQ & Troubleshooting
b. If you are using Android 8.0 (Oreo) and are also using a free version of EyeOn App, there is a known problem with the custom alarm sound. This issue has been fixed in the paid version on Google Play, which can be downloaded from the “Click to Download” button on the right side of this screen. You’ll need to “Pause Check-ins” inside your current version before deleting it, and then reinstall the new version from Google Play. If you choose to keep the free version, it might be best to set another alarm on the phone for the same time of your check-in, to make sure you hear it and respond.
b. If your Push Notification settings are correct, try restarting the app or phone and opening the app again. This will reset the push notifications.
b. If in the US, please confirm you are using the full 10 digit mobile number.
c. If international, please confirm you are using a “+” and the country code.
d. If the number is correct and they are still not receiving the text message, then it is possible that the automated message exceeds the 160 character limit. You can reduce this by shortening your name under the Settings tab.