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FAQ & Troubleshooting

Frequently Asked Questions

EyeOn Frequently Asked Questions


1. What does it cost?
2. Can my contacts have international mobile numbers?
3. Will the app work when I am roaming internationally?
4. I am getting a new phone, will my EyeOn App service continue to work?
5. I’m going on vacation and don’t want to use the app while I’m gone. What should I do?
6. How do I delete a scheduled notification?
7. How do I delete a contact?
8. What happens to my scheduled times if I travel to a new time zone, or Daylight Savings Time comes/goes?


1.The “Are you OK?” questions comes to my device, but I don’t hear it.
2. I am not receiving the “Are you OK?” question, but my contacts get notified that I didn’t respond.
3. I get the “Are you OK?” question, I respond, but my contacts still get notified that I didn’t respond.
4. My Contacts do not receive the text message (SMS).
5. I got a new device and my app no longer works.
6. The app is frozen or looks like all the data disappeared.

If your problem is not listed here, please send us a note to

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One-time app cost can be found in the App Store or on Google Play.

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