FAQ & Troubleshooting
b. If your Push Notification settings are correct, delete all Notification times from the app, uninstall the app and reinstall it. If you continue to experience problems, please send an email to email@example.com.
b. If your internet connection is ok, this could happen if you had multiple installs (other devices, upgrades, etc). Please send us an email to firstname.lastname@example.org and we will remove any duplicate accounts.
b. If in the US, please confirm you are using the full 10 digit mobile number.
c. If international, please confirm you are using a “+” and the country code.
d. If the number is correct and they are still not receiving the text message, then it is possible that the automated message exceeds the 160 character limit. You can reduce this by shortening your name under the Settings tab.