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FAQ & Troubleshooting


1. Can my contacts have international mobile numbers?
2. Will the app work when I am roaming internationally?
3. I am getting a new phone, will my EyeOn App service continue to work?
4. I’m going on vacation and don’t want to use the app while I’m gone. What should I do?


1.The “Are you OK?” questions comes to my device, but I don’t hear it.
2. I am not receiving the “Are you OK?” question, but my contacts get notified that I didn’t respond.
3. I get the “Are you OK?” question, I respond, but my contacts still get notified that I didn’t respond.
4. My Contacts do not receive the text message (SMS).
5. I got a new device and my app no longer works.

If your problem is not listed here, please send us a note to